After Sale Service: 1. We take seriously about after sale service. 2. Responsible for 1 year hardware warranty for free (nonhuman damage)and software gradually maintenance. 3. After sales service team staffs will response within 24 hours. 4. Engineers are available to remote online support immediately.
1) What is the 9d vr / vr simulator warranty of the VR products? Our warranty is 1 year for hardware, lifetime for software; it is not included artificial damaged.
2) How long does the vr game content update? Normally, we update the vr games regularly, it will be updated once we have good virtual reality contents and let our clients know whether they want to update or not. For example, 360 vr rotation machine, we have 2 games initially, but we update 5 games in 6 months.
3) Does the vr game come up English version? Yes, it does. We have 2 versions for the vr game contents, both English and Chinese is supported.
4) How long the cargos will be received after confirmed payment? Normally, the vr equipment production time is 15 working days, and the shipment time is depends on different destination port. For example, it takes around 30 days shipment time to USNY CUSA. So it takes about 45 days for our USA clients totally.
5) Does the vr game content have copyright? Yes, it does, Most of vr games have copyright.
6) How long can be the vr headset taken? Normally, 3-5 years is no problem, it also depends on how to maintain in the daily, if you protect it good the life length will be longer. If customers use it a lot in the store, I suggest you purchase one to substitute.