IT consulting, Desktop Support Engineer, duties involves build and configuration of PC's and Laptops from a pre defined build image, migrateUsers profiles, repairs and perform upgrades including System Boards, CPUs, memory, Hard Drives and other FRUs, install PC's, Laptops and Docking Stations, screens, printers, and blackberry devices manage and record all spares and return defective spares properly documented and packaged. Rollout of new equipment including systems build. Break fixes Dell Laptop and Desktop systems, FRU changes, configure and deploy to user desk and install. Support Windows XP based desktop systems and laptops, install and troubleshoot Local and networked printers, Outlook email client, Blackberry and MS office applications suit within two large Financial corporate environments with 200+ users, respond to logged calls, deliver, install & upgrade IT equipment, install and configure software and ensure the smooth running of desktop and Laptop systems and peripherals including remote Desktop Support. Troubleshooting Laptop VPN and Dial up connectivity. Providing PC moves. Updating asset database, Provide day-to-day support and perform daily housekeeping / administrating tasks including server checks and back up checks.